All cards, even VISA or Master cards, cannot be used for payments if they were issued in Korea.

The E-coupon number will be sent to the email address you entered when purchasing.
* Please enter a valid email address, for the E-coupon won't be sent to you if the email is incorrect.
(Dalcomsoft, Inc. is not responsible for problems that occur due to incorrect information.)

The E-coupon will be sent to you within 2 hours after purchase. However, if the game is under maintenance, it may take some more time to receive the coupon, so please check if maintenance is in progress.
After the maintenance is over, coupons will be sent out in order of purchase.
If you haven't received the E-coupon, please submit an email inquiry through the customer center.
Make sure to include the essential information you entered when signing up (name, phone number, and email address) in your inquiry.
* [Customer Center: support.superstarstore@dalcomsoft.com]

The E-coupon will be sent to you within 2 hours after purchase. However, if the game is under maintenance, it may take some more time to receive the coupon, so please check if maintenance is in progress.
After the maintenance is over, coupons will be sent out in order of purchase.
If you haven't received the E-coupon, please submit an email inquiry through the customer center.
Make sure to include the essential information you entered when signing up (name, phone number, and email address) in your inquiry.
* [Customer Center: support.superstarstore@dalcomsoft.com]

It is only available to use in the game marked on the product.

The products on the SUPERSTAR web store are non-refundable.
You can request a refund only if you don't receive the promised in-game items or the E-coupon itself.
The request for a refund must be made through the customer center within 7 days after the purchase, and you need to provide the name of the product you are requesting a refund of, the reason for the request, and an image of your receipt. The refund request will accepted after checking if the E-coupon is used or not.
Please make sure to write the essential information (name, phone number, and email address) when you submit a request for a refund.
* Please note that the refund progress will start 30 days after the date of the purchase.
* [Customer Center: support.superstarstore@dalcomsoft.com]

Please submit an inquiry through the customer center with the name of the product you purchased, the coupon number you received, a screenshot of the error, an in-game nickname(OID), your name, phone number, and email address.
We will check the error with the information you provided and assist you.
* [Customer Center: support.superstarstore@dalcomsoft.com]

The products on the SUPERSTAR web store are non-refundable.
An exchange or return of the product is not possible when the reason for a request is a change of mind or mistakes.

You can sign up with an email address.
If you write your email address incorrectly, there may be an issue in using the store, so please make sure to write the correct address.

You cannot change your ID. If you wish to change your ID, please delete your account and sign up with a new ID.
However, your personal information will be deleted from our system when you delete your account, and we won't be able to restore your order details and the account benefits.

You cannot change the payment method after payment.

How to receive each product (at the Event venue or by delivery) is written on the detailed page of each product. You can only receive it in a way that is stated on the page.

*If you received it on the field
It is impossible to exchange or return the Card that you received on the field.
Due to a material characteristic of PVC, there may be scratches made on the cards during production. Scratches are not an acceptable reason for an exchange.
If there happens to be a defect on the product, please make sure to check for a defect at the venue, for product exchange will be available only on the field.

*If you received it by delivery
- Packaging (including OPP and papers) : Packaging is designed to protect the products inside of it and it cannot be exchanged under any circumstances, such as crumpling, tearing, or poor printing of the packaging.
- Photocard : Photocards are exchangeable only when there are remarkable smudges or stains on the portrait larger than 5mm that can be seen without light reflected on them, coating defects, deep scratches as if they were made with a knife, and tearing (if it's a paper Photocard).
(Defects on the background or the R logo and defects that occurred after opening the packaging are not acceptable reasons for an exchange)
- Due to a material characteristic of PVC, there may be scratches made on the cards during the production. Scratches are not an acceptable reason for an exchange.

All products are given out randomly, and exchanges or returns are not possible due to this reason.

Refund requests made because of a change of customer's mind are not acceptable.

When you try to purchase again after canceling, a result message that says [TS21] Decline - 3DS may show because you are trying to make a purchase several times within a short time.
In this case, this is due to a rejection by the card company, not the website itself or the PG company.
Please get in touch with your card company.